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ITIL - A Simple Explanation
A humorous jargon-free business explanation of ITIL cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library...
 
Author: LeadingITSpecialist
 
Length: 03:59
Rating: 4.78125
Views: 110674
 
Tags: compucom  ITIL  ITSM  IT maturity  ITIL framework  service delivery  problem management  incident management  continual service improvement  IT best practices  IT Process Improvement  IT Infrastructure Library  service management  service transition  business alignment  increase revenue  lower costs  service catalog  IT Operations  COBIT  maturity model  outsourcing  IT outsourcing  transformation  change management  CMDB  #videobar#  
 
ITIL v3 training (ENGLISH) online part 1 ITIL Foundation v3 ITIL version 3
A fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. ITIL Foundation...
 
Author: ITILguru
 
Length: 07:18
Rating: 4.7862597
Views: 103524
 
Tags: ITIL  v3  training  online  part  Foundation  version  Service  Management  Introduction  courses  
 
ITIL Training - What is ITIL?
www.siliconbeachtraining.co.uk www.itiltraining-uk.co.uk Our leading ITIL Trainer Richard explains what ITIL is.
 
Author: SiliconBeachTraining
 
Length: 02:17
Rating: 5.0
Views: 5036
 
Tags: itil training  itil training sussex  silicon beach training  itil training brighton  what is itil  itil  
 
Demystifying ITIL 2011
Julie L. Mohr breaks down the newest ITIL 2011 release. For more information about ITIL 2011 click here www.itpreneurs.com
 
Author: itpreneurs
 
Length: 23:28
Rating: 4.6
Views: 2099
 
Tags: itil  itil 2011  itil upgrade  new itil  
 
ITIL Simplified - ManageEngine ServiceDesk Plus
A Simple Overview of ITIL for those who don't have the time. Get to know about the ITIL Best Practices, the different processes and how...
 
Author: manageengine
 
Length: 06:39
Rating: 4.830769
Views: 63006
 
Tags: ITIL  ITIL Simplified  ITIL Overview  ITIL v3  Manageengine servicedesk  help desk software  ITIL help desk  ITIL service desk  
 
CSU: ITIL v3 Introduction to the subject ITI597 (IT Infrastructure Library "ITIL" Foundations)
This short video gives you a bit of an overview of how the subject ITI597 is actually delivered using a plethora of multimedia tools and...
 
Author: IsleBeeBach
 
Length: 09:32
Rating: 4.8095236
Views: 64491
 
Tags: Charles  Sturt  University  CSU  ITIL  v3  ITI597  IT  Infrastructure  Library  Foundations  SQM  Service  Quality  Management  What  Why  Where  Who  When  How  Masters  Marco  Cattaneo  ISO/IEC  20000  ISO20K  cobit  MOF  Microsoft  Operational  Framework  PMBOK  Project  Body  Of  Knowledge  ITI577  ITI578  MGI511  MGI515  MGI516  ITI568  ITI569  
 
CSU: ITIL v3 Service Level Management Service Based SLA
This video introduces the service based service level agreement (SLA) asexplained in the ITIL v3 volume Service Design. The video is one out of a...
 
Author: IsleBeeBach
 
Length: 07:58
Rating: 5.0
Views: 5721
 
Tags: CSU  ITIL  V3  Service  Based  SLA  Design  Expectations  Perception  Customer  Satisfaction  Charles  Sturt  University  IT  Masters  Marco  Cattaneo  Complaints  Compliments  Level  Agreement  
 
CSU: ITIL v3 Financial Management Basic Concepts (ROI and VOI)
This video introduces some of Financial Management's basic concepts as explained in the ITIL v3 volume Service Strategy. Thevideo is one out of a series...
 
Author: IsleBeeBach
 
Length: 09:22
Rating: 4.733333
Views: 21964
 
Tags: CSU  ITIL  V3  Financial  Management  Basic  Concepts  Service  Strategy  Charles  Sturt  University  IT  Masters  Marco  Cattaneo  Budgeting  Accounting  Charging  ROI  VOI  Valuation  Unlocked  Potential  
 
ITIL Orientation Video #1
ITIL Orientation Video #1 (of 7) - ITIL best practice methodologies, ITIL & ITSM, business requirements for service, provisions for services, building and implementing ITIL...
 
Author: rlemieux134
 
Length: 40:25
Rating: 4.5
Views: 4594
 
Tags: ITIL Orientation Video #1  ITIL  ITIL Training  ITIL Training Video  ITIL video  
 
CSU: ITIL v3 Service Level Management Basic Concepts
This video introduces some of the basic concepts of the Service Level Management process asexplained in the ITIL v3 volume Service Design. The video is...
 
Author: IsleBeeBach
 
Length: 08:33
Rating: 5.0
Views: 6298
 
Tags: CSU  ITIL  V3  Service  Level  Management  Basic  Concepts  SLM  Design  Expectations  Perception  Customer  Satisfaction  Charles  Sturt  University  IT  Masters  Marco  Cattaneo  
 






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